Cookie Policy

Thank you for visiting OneTouchemr.net (the “Website”). This Cookie Policy (the “Policy”) describes the types of technologies that help OneTouch EMR (the “Company”, “us”, “we”, or “our”) to achieve the purposes described below when you visit the Website and the products, features, materials, and services we offer (collectively with the Website, the “Services”).

For simplicity, all such technologies are defined as “Trackers” within this document — unless there is a reason to differentiate. For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some of the purposes for which Trackers are used may also require the User’s consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.

Website uses Trackers managed directly by the Company (so-called “first-party” Trackers) and Trackers that enable services provided by a third party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.

The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Company or the relevant provider. Some of them expire upon termination of the User’s browsing session.

To find more information dedicated to consumers and their privacy rights, Users may consult the Privacy Policy (https://onetouchemr.net/privacy-policy).

Please review this Policy carefully. By accessing or using the Services (or by clicking on “accept” or “agree” to this Policy when prompted), you agree to the terms of this Policy on behalf of yourself or the entity or organization that you represent. If you do not agree to any term in this Policy, you should refrain from further use of our Services.

1. Activities Strictly Necessary for the Operation of the Website

Website uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service. These Trackers do not require user consent and cannot be disabled without affecting the core functionality of the Website.

2. Other Activities Involving the Use of Trackers

Measurement

Website uses Trackers to measure traffic and analyze User behavior with the goal of improving the Service.

3. Analytics

The services contained in this section enable the Company to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google LLC)

Google Analytics is a web analysis service provided by Google LLC (“Google”). Google utilizes the data collected to track and examine the use of the Website, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

·      Personal Data processed: Tracker and Usage Data

·      Place of processing: United States

·      Opt Out: https://tools.google.com/dlpage/gaoptout

Google Ads Conversion Tracking (Google LLC)

Google Ads conversion tracking is an analytics service provided by Google LLC that connects data from the Google Ads advertising network with actions performed on the Website.

·      Personal Data processed: Tracker and Usage Data

·      Place of processing: United States

Facebook Ads Conversion Tracking (Facebook Pixel) (Meta Platforms, Inc.)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Meta Platforms, Inc. that connects data from the Facebook advertising network with actions performed on the Website. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram, and Audience Network.

·      Personal Data processed: Tracker and Usage Data

·      Place of processing: United States

Medex Systems (Website Platform and CRM)

The Website, including its forms, surveys, and demo requests, is operated on Medex Systems, the Company’s customer relationship management platform.  Medex Systems uses first-party and third-party Trackers to operate forms, recognize returning visitors, record pages viewed, and associate form submissions with a contact record so the Company can respond to inquiries and follow up.

·      Personal Data processed: Tracker, Usage Data, and information Users submit through forms (such as name, email address, phone number, and practice details)

·      Place of processing:  United States

Clara (AI Chat Assistant)

The Website’s Support page offers Clara, an AI-powered chat assistant that answers questions using the Company’s training and support materials.  Questions and messages Users type into Clara are processed to generate responses.  Users should not enter patient health information or other sensitive personal information into Clara.

·      Personal Data processed: chat content and Usage Data

·      Place of processing:  United States

Impact.com (Affiliate Tracking)

The Company works with partners through Impact.com. When a User arrives at the Website through a partner link, Impact.com may use a Tracker to record the referral so the partners can be credited.

·      Personal Data processed: Tracker and Usage Data

·      Place of processing:  United States

·      Privacy Information: https://impact.com/privacy-policy

4. Targeting & Advertising

Website uses Trackers to deliver personalized marketing content based on User behavior and to operate, serve, and track ads.

Users may opt out by visiting: https://www.networkadvertising.org/choices/

Users may also opt out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

Facebook Lookalike Audience (Meta Platforms, Inc.)

Facebook Lookalike Audience is an advertising and behavioral targeting service provided by Meta Platforms, Inc. that uses data collected through Facebook Custom Audience in order to display ads to Users with similar behavior to Users who are already in a Custom Audience list, based on their past use of the Website or engagement with relevant content across Facebook apps and services.

·      Personal Data processed: Tracker and Usage Data

·      Place of processing: United States

·      Opt Out: https://www.facebook.com/ads/preferences

5. Remarketing and Behavioral Targeting

This type of service allows the Website and its partners to inform, optimize, and serve advertising based on past use of the Website by the User. This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.

Users may opt out via: https://www.networkadvertising.org/choices/

Users may also opt out of certain advertising features through applicable device settings.

Google Ads Remarketing (Google LLC)

Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC that connects the activity of the Website with the Google Ads advertising network and the DoubleClick Cookie.

·      Personal Data processed: Tracker and Usage Data

·      Place of processing: United States

·      Opt Out: https://adssettings.google.com

Facebook Custom Audience (Meta Platforms, Inc.)

Facebook Custom Audience is a remarketing and behavioral targeting service provided by Meta Platforms, Inc. that connects the activity of the Website with the Facebook advertising network.

·      Personal Data processed: email address and Tracker

·      Place of processing: United States

·      Opt Out: https://www.facebook.com/ads/preferences

Facebook Remarketing (Meta Platforms, Inc.)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Meta Platforms, Inc. that connects the activity of the Website with the Facebook advertising network.

·      Personal Data processed: Tracker and Usage Data

·      Place of processing: United States

·      Opt Out: https://www.facebook.com/ads/preferences

6. How to Manage Preferences and Provide or Withdraw Consent

There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:

·      Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.

·      Whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.

·      It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.

·      Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.

Locating Tracker Settings

Users can find information about how to manage Cookies in the most commonly used browsers at the following addresses:

·      Google Chrome: https://support.google.com/chrome/answer/95647

·      Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

·      Apple Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac

·      Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

·      Brave: https://support.brave.com/hc/en-us/articles/360022806212-How-do-I-use-Shields-while-browsing

·      Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings, such as the device advertising settings for mobile devices, or tracking settings in general.

Advertising Industry Specific Opt-Outs

Notwithstanding the above, Users may follow the instructions provided by:

·      YourOnlineChoices (EU): https://www.youronlinechoices.eu

·      Network Advertising Initiative (US): https://www.networkadvertising.org/choices/

·      Digital Advertising Alliance (US): https://www.aboutads.info/choices/

·      DAAC (Canada): https://youradchoices.ca

·      DDAI (Japan): https://www.ddai.info/optout

The Digital Advertising Alliance also offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.

7. Company and Data Controller

OneTouch EMR

5301 Alpha Road, Ste. 80-25

Dallas, TX  75240

Email: [email protected]

Phone: (800) 418-6824

Since the use of third-party Trackers through the Website cannot be fully controlled by the Company, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.

Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Company should they wish to receive any further information on the use of such technologies by the Website.

8. Definitions and Legal References

Personal Information (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through the Website (or third-party services employed in the Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use the Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer, the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using the Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency, or other body which processes Personal Data on behalf of the Controller, as described in this Cookie Policy.

Data Controller (or Company)

The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of the Website. The Data Controller, unless otherwise specified, is the owner of the Website.

Website (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by the Website as described in the relative terms (if available) and on this site/application.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User’s browser.

Tracker

Tracker indicates any technology — e.g., Cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprinting — that enables the tracking of Users, for example by accessing or storing information on the User’s device.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Legal Information

This Cookie Policy has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR). OneTouch EMR may be accessed by users outside of the United States, including users in the European Union and European Economic Area. By including GDPR-aligned disclosures, OneTouch EMR acknowledges its global reach and the importance of transparency with all users regardless of geographic location. This Cookie Policy relates solely to the Website, unless otherwise stated within this document.

Last Updated: September 25, 2026