Lake Health Alliance, Inc.


One Touch EMR is designed to be so simple and intuitive that you can use it right out of the box. However, just in case you need us, we offer comprehensive training and support in various formats designed for different types of learners.

Welcome to the Support page of OneTouch EMR – your all-in-one solution for managing electronic medical records. We understand that managing EMRs can be challenging, which is why we are committed to providing you with the best possible support experience we can. Here, you’ll find most everything you need to get the most out of our EMR software.

Our teams of dedicated professionals are available to provide assistance and answer any questions you may have. You can contact us through our support portal, email, or phone, and we’ll be there to help you every step of the way.

Your Support Team is Here To Assist You!

Our support services include:

  • Onboarding: Our teams can help guild you through the setup process and help you get started with OneTouch EMR. We also have training and resources available to ensure that you’re using our software effectively.

  • Technical Support: We provide technical support to resolve any issues you may have with the software. Our team of experts is trained to troubleshoot problems and provide solutions quickly.

  • Upgrades and Updates: Our software is constantly evolving to meet the needs of our clients. We provide regular updates to ensure that you’re always using the latest and greatest version of OneTouch EMR.

  • Data Migration: We make it easy for you to transfer your existing data to our software. Our team will help you migrate your data to ensure a seamless transition to OneTouch EMR.

  • Customization: Our software is highly customizable to fit the unique needs of your practice. We’ll work with you to configure our software to meet your specific requirements.

At OneTouch EMR, we’re committed to providing our clients with the best possible support experience. Our goal is to help you get the most out of our software and improve the efficiency and productivity of your practice. Contact us today to learn more about our support services and how we can help you manage your electronic medical records.

  • Phone Support - Call us at 1-800-41-TOUCH (ext. #2) anytime during working hours to have your simple and complex questions answered immediately.

  • Email Support - Send us an email to
    [email protected]
    for our support team to assist you as quickly as possible.

  • Live Chat Support - During business hours you can Click Here for a Live chat session.

  • Role-Based Help Videos - Short and simple. We know your role when you log in and give you access to videos designed to quickly demonstrate the tasks you perform every day.

  • We Drive - Let us take the screen and help you navigate. We can teach you the most efficient ways to use the system to get your tasks done in record time.

  • Live Online Training - Let OneTouch staff train your team in comprehensive mastery of One Touch EMR.

Our Support Team is comprised of experienced, dedicated and knowledgable professionals who are located within the United States. We are committed to responding to support tickets within a 24-hour period and calls and/or emails may be returned the following business day.

OneTouch EMR is a medical technology company which provides state-of-the-art EMR, Practice Management, Medical Billing software.and Billing Services



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