Support

Comprehensive, accessible support — any way you need it.

OneTouch EMR is built to work right out of the box. When you need us, our US-based support team and Clara — our 24/7 AI assistant — are ready to help.

Your support team is here to assist you

From onboarding to day-to-day troubleshooting, we're with your practice at every stage.

1
Onboarding
Setup guidance and training resources to get your practice live fast.
2
Technical Support
Troubleshooting and solutions whenever something needs fixing.
3
Upgrades & Updates
Regular software updates, handled for you automatically.
4
Data Migration
Move your existing records over seamlessly, with our help.
5
Customization
Configure the software to match how your practice actually works.
C
24/7 · AI Assistant

Chat with Clara, anytime.

Clara pulls answers straight from our full training library — ask any technical question and get a real answer, day or night. Click the chat icon in the corner to start.

More ways to reach us

Phone Support

Call 1-800-41-TOUCH (1-800-418-6824) and choose option 2 during business hours.

Call 800-418-6824, option 2 →
Email Support

Send us a detailed question and our team will follow up within 24 hours.

Email us →
Role-Based Help Videos

Short walkthroughs of daily tasks, organized by role and built into the EMR.

In OneTouch EMR: Menu › Help › Tutorials

We Drive

Live screen-sharing assistance — we'll walk through it with you directly.

Request a session →
OneTouch University

Full online training library, available whenever your team needs it.

Start learning →

Still need a hand?

Our support team is US-based and responds to every ticket within 24 hours.

Call 1-800-418-6824, option 2