Login Help

Reset your username or password

Everything starts on your practice’s login page, for example ahealthcare1234.onetouchemr.com. Don’t know your address? Find your Account ID

1Open your login page and click “Forgot Login?”

Go to your practice’s login address and click the Forgot Login? button in the bottom right corner.

OneTouch EMR login pageForgot Login button on the login page

2Forgot your username?

  1. Choose I forgot my Username.
  2. Select your user type: Patient, System User or Practice Administrator.
  3. Enter the email address on your profile. We’ll email your username.

Patients: please contact your provider’s office for help with your login.

Username recovery screen

2Forgot your password?

  1. Choose I forgot my Password.
  2. Select your user type.
  3. Enter your email address and we’ll send a password reset link.

Your Practice Administrator can also reset your password for you.

Still stuck? Send us a message

Tell us what’s happening and we’ll help you get back in.

Back to login

Enter your Account ID to sign in.

Go to login →

Forgot your Account ID?

We can resend your practice’s login link.

Find my Account ID →

Need a hand? Call 800-418-6824