OneTouch EMR
800-418-6824
EMR Software for Urgent Care Centers
Urgent care centers operate in one of the most fast-paced and operationally demanding environments in outpatient medicine — delivering high-quality acute care to walk-in patients across a wide spectrum of clinical presentations, from minor injuries and respiratory illnesses to occupational medicine services and diagnostic workups that primary care offices can't accommodate on short notice. With 10 urgent care accounts making it one of the most established specialty communities in the OneTouch EMR platform, urgent care providers have consistently chosen OneTouch for its documentation speed, clinical flexibility, and operational efficiency. OneTouch EMR is a cloud-based, HIPAA-compliant electronic medical records and practice management platform built for urgent care centers that need fast, intuitive documentation tools, walk-in patient management capabilities, and robust billing support — all in one affordable, easy-to-use system designed for independent and multi-location urgent care operations.
Built for the Speed & Volume of Urgent Care
Urgent care medicine is defined by its pace — high patient volumes, wide acuity ranges, time-pressured clinical decision-making, and documentation requirements that must balance speed with completeness across every patient encounter. Your EHR needs to support that operational reality, enabling clinicians to document acute illness visits, injury evaluations, and occupational medicine encounters quickly and accurately without creating charting backlogs that slow down patient flow. OneTouch EMR was designed by a practicing physician who understood that urgent care documentation must be both fast and clinically thorough — giving urgent care providers the specialty-specific templates, walk-in patient management tools, and integrated billing capabilities they need to run an efficient, high-quality, and financially healthy urgent care center. Whether you operate a solo urgent care clinic, a multi-location urgent care chain, or a hybrid primary care and urgent care practice, OneTouch adapts to your operational model.
Key Features for Urgent Care Centers
Customizable Urgent Care SOAP Note Templates
Build and save urgent care-specific SOAP note templates for the full range of acute care presentations — upper respiratory infections, urinary tract infections, musculoskeletal injuries, lacerations, fracture evaluations, ear and eye complaints, skin conditions, abdominal pain, and occupational medicine visits. Capture chief complaints, history of present illness, review of systems, physical examination findings, assessment and plan documentation, and discharge instructions using templates designed for urgent care speed and clinical completeness — enabling documentation that keeps pace with your patient flow.
Fast Track & Acute Illness Documentation
Support both fast track and standard acuity documentation workflows with specialty-specific templates designed for speed without sacrificing clinical completeness. Document low-acuity presentations — including URI, UTI, conjunctivitis, and minor skin conditions — with streamlined templates that capture all required elements efficiently, while supporting more detailed documentation for higher-acuity presentations that require comprehensive clinical assessment and decision-making.
Laceration & Procedure Documentation
Document urgent care procedures — including laceration repair, foreign body removal, abscess incision and drainage, splinting and casting, joint aspiration, wound care, cerumen disimpaction, and urethral catheterization — with structured procedure note templates that capture indication, technique, materials used, wound characteristics, closure method, post-procedure care instructions, and return precautions. Generate the complete procedure documentation that urgent care billing accuracy and medicolegal protection require.
Occupational Medicine & Workers Compensation Documentation
Document occupational medicine services — including pre-employment physicals, drug and alcohol screening, work-related injury evaluations, return-to-work clearances, OSHA-required examinations, and workers' compensation injury documentation — with structured templates that capture all required elements for employer, insurer, and regulatory reporting. Maintain the complete occupational medicine records that workers' compensation carriers, employer clients, and regulatory agencies require.
Point-of-Care Testing & Diagnostic Documentation
Document point-of-care testing results — including rapid strep tests, influenza and COVID-19 rapid tests, urinalysis, urine pregnancy tests, blood glucose measurements, and pulse oximetry findings — directly within the patient encounter. Capture test results, clinical interpretation, and treatment decisions in a streamlined workflow that keeps documentation moving at the pace of your urgent care patient flow.
Imaging Results & Lab Management
Receive, review, and act on urgent care diagnostic results — including plain radiograph reports, laboratory panels, and rapid diagnostic test results — electronically through OneTouch's integrated eLabs system. Track outstanding results, manage critical value notifications, and maintain a complete diagnostic record within every patient chart — supporting the accurate, timely clinical decision-making that urgent care patients require.
Walk-In Patient Management & Scheduling
Manage both walk-in patient flow and scheduled appointment volumes with an intuitive patient management system that supports real-time wait time tracking, provider assignment, acuity-based prioritization, and estimated visit duration management. Keep your urgent care center running efficiently during peak volume periods — minimizing patient wait times, maximizing provider productivity, and delivering the responsive patient experience that urgent care patients expect.
Integrated Billing & Practice Management
Submit urgent care CPT codes — including evaluation and management codes (99202-99215), procedure codes, point-of-care testing codes, and occupational medicine codes — with confidence using OneTouch's integrated billing tools. Manage insurance eligibility verification, workers' compensation billing, claim submission, denial management, and patient payment processing from a single platform — maximizing revenue capture for every urgent care encounter and minimizing the billing errors that slow reimbursement.
Telehealth Integration
Deliver urgent care consultations, sick visit evaluations, medication management follow-ups, and occupational medicine services via secure, HIPAA-compliant telehealth directly within the OneTouch EMR platform. Virtual urgent care has become an essential service line for competitive urgent care centers — extending your reach, reducing facility overcrowding during high-demand periods, and providing convenient access to acute care for patients who prefer virtual visits.
Paperless Patient Intake
Streamline urgent care registration with fully digital patient intake. Walk-in patients complete comprehensive intake forms — including chief complaint, relevant medical history, current medications, allergy documentation, insurance information, and consent for treatment — digitally on arrival or before they come in, reducing front desk administrative burden, minimizing registration errors, and accelerating the patient flow from arrival to provider encounter.
Secure Patient Portal
Give patients access to their urgent care visit summaries, diagnostic test results, discharge instructions, prescription records, return precautions, referral information, and billing statements through a secure, HIPAA-compliant patient portal. Support care continuity after the urgent care visit, reduce post-visit calls to your center, and give patients the convenient access to their health information that modern urgent care consumers expect.
Cloud-Based Access on Any Device
Access your urgent care EMR from any device — iPad, Android tablet, Windows PC, or Mac — from any location within your facility. Support clinical documentation at the triage station, examination room, procedure area, and provider workstation without being tethered to fixed workstations — keeping your urgent care team mobile, efficient, and focused on patient care.
AI Voice Dictation
Document urgent care encounters hands-free with OneTouch's AI voice dictation. Capture acute illness presentations, injury evaluations, procedure notes, and discharge instructions in real time — eliminating documentation backlogs, keeping patient flow moving, and ensuring your clinical records remain current and complete throughout even your busiest urgent care shifts.
Why Urgent Care Centers Choose OneTouch EMR
Urgent care operators consistently face the same EHR challenge — large enterprise systems with more complexity and cost than an independent urgent care center can sustain, and bare-bones documentation platforms that lack the procedure note capabilities, occupational medicine documentation tools, walk-in patient management features, and billing depth that a full-service urgent care center requires. OneTouch EMR was built specifically for independent and small group practices — delivering the clinical documentation depth and operational management capabilities that urgent care demands at a price point that works for a solo urgent care clinic or a growing multi-location urgent care operation.
With 10 urgent care centers already in the OneTouch community, plans starting at just $49/month, no long-term contracts, AI voice dictation for rapid encounter documentation, and a dedicated support team available by phone and email, OneTouch gives urgent care providers everything they need to document clinical encounters completely, manage walk-in patient flow efficiently, and run a financially healthy independent urgent care operation. Our platform is ONC-certified, HIPAA-compliant, and ICD-10 ready — the complete compliance foundation your urgent care center requires.
What Physicians Are Saying
Ready to See OneTouch EMR in Action?
Join urgent care centers across the country who have made the switch to a smarter, faster, and more affordable EMR. Request a free personalized demo today and see how OneTouch EMR can be configured specifically for your urgent care center.
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OneTouch EMR ™ is a medical technology company which provides state-of-the-art EMR, Practice Management, Medical Billing software.and Billing Services
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